Privacy Policy

Updated date: 09/12/2021

We are committed to maintaining the confidentiality of the personal information you provide to us when using Maison Eloe, and we attach great importance to protecting your privacy. This is why we have drawn up this document (hereinafter the “Privacy Policy” or the “Privacy Rules”). It applies to all Users of the Platform.

We invite you to read our Privacy Policy carefully and to contact us with any questions about the collection and processing of your Personal Data, as defined in Article 1 hereof, at the following email address: [complete]

Finally, please note that the Privacy Policy is an integral part of the General Conditions of Use and that as such the definitions established therein are applicable to this document.

Scope of application

The Privacy Policy details the Personal Data collected and processed when using our Platform, the reasons for processing Users' Personal Data, and how D BY DELPHINE (identified below) handles Users' rights regarding their Personal Data.

Personal Data is defined as any information relating to a natural person who can be identified, directly or indirectly. Examples include: a natural person's first and last name, email address, postal address, their image in a photograph or video, an IP address, location data, etc.

Acceptance and updating of our Privacy Rules

By checking the box "I have read and accept the Privacy Policy", you confirm that you have read and accept this Privacy Policy without restriction or reservation. In the event of disagreement with one or more of its conditions, the User is free not to use or no longer use our services (in particular in the event of modification of the terms of the Privacy Policy).

These Privacy Rules may be subject to change, it being specified that any reduction of your rights cannot be applied without your consent. Maison Eloe will publish the new versions of the Privacy Policy on the Application and at the following address https://www.maisoneloe.com/politique-de-confidentialite and will alert Users by means of a pop-up window that will appear when opening the Application.

Generally speaking, the Privacy Policy is always easily accessible at https://www.maisoneloe.com/politique-de-confidentialite .

Personal Data Processing Manager

The processing of your Personal Data is subject to French law, in particular to Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, as amended (known as the Data Protection Act) as well as to EU Regulation 2016/679 of April 27, 2016, known as the General Data Protection Regulation (GDPR).

According to the legislation in force, D BY DELPHINE (simplified joint-stock company with a single shareholder and share capital of 2,000 euros, registered with the Paris Trade and Companies Register under number 897 740 890, and whose registered office is located at 42 avenue Paul Doumer – 75116 Paris) is the Controller of your Personal Data.

In this capacity, D BY DELPHINE undertakes to comply with the legal provisions in force and to carry out lawful, fair and transparent processing of Users' Personal Data. D BY DELPHINE also guarantees Users that this processing is within the framework of the explicit and legitimate purposes determined in the Privacy Policy. The processing duration does not exceed the duration necessary for the purposes for which the Personal Data is collected and processed.

Categories of Personal Data collected and processed when using the Application
a) What Personal Data is collected and how is it processed?

In order to provide access to the Platform and its Services, D BY DELPHINE may collect several categories of Personal Data about you, for different purposes, legal bases for processing, and retention periods. We provide a summary of all this information in the table below.

If you would like to know a little more about the Data collected and the purposes of processing, you can also read the details below the table.

Purposes of processing	Data collected	Legal bases	Retention periods
Account Creation and User Identification – Account Management	Profile data (Name or First name, date of birth, email address, telephone number, password) and Connection data	Legitimate interest	3 years from the last login to your account
Payments for purchases	Bank details (bank card number, expiry date, security code)	Consent (only in the case where the Data is recorded to facilitate subsequent purchases; according to the Mango Pay terms of use: _______ URL )	Retention until withdrawal of consent or until expiry of the validity of the Bank Card Data
Purchasing and order management	Identity data, email address, delivery and billing address	Contractual performance	3 years from the last login to your account
Proper functioning and administrative management of the Platform and its Services	Data relating to your activity on the Platform (order history, products viewed, delivery incidents, etc.) Communications with Maison Eloe (complaints, requests to exercise rights, etc.) Data relating to the devices and equipment used	Legitimate interest	3 years from the last time you logged into your account or until you withdraw your Consent
	Audience measurement, preferences, interests, browsing data	Consent
Interfacing the Platform with third-party sites (social networks)	Third-party site user account data, data relating to your activity on Maison Eloe	Consent	3 years from the last login to your account
Messaging	Questions and answers exchanged between buyers, sellers and Maison Eloe	Consent	3 years from the last exchange
Reviews, comments, ratings	Content, comments and notes posted by users	Consent	5 years from review, comment, rating
Shipping, delivery, invoicing	Sharing the buyer's contact details with the seller	Legitimate interest	For the time required to complete the entire transaction (to which 5 years are added for accounting reasons)

Details of the Personal Data collected

D BY DELPHINE collects two different types of Data:

The Data you transmit to us

Your personal account data : This is the data that you must provide when opening your account: your first and last name, date of birth, username, email address, telephone number and password.

Bank details: You may be required to provide us with your bank details to purchase paid features.

Communications with Maison Eloe : when you report a problem on the platform (illegal content, bugs, errors) or concerning the delivery of your order, respond to a survey on the quality of our Services, request assistance or make a request to exercise your rights, we record the information that you agree to communicate to us or that which we need to respond to your request.

Data we collect when you use our Services

Data relating to your activity on Maison Eloe : these include in particular:

Connection Data: IP address, registration date, date of your last connection;
Data relating to how you use the Platform and our Services: your order history, the products you have viewed and/or added to your basket, your preferences, audience data, messages exchanged with sellers and D BY DELPHINE.

Device and Equipment Data : We collect information about and generated by the devices and equipment you use to access the Platform. This includes your IP address, device type, advertising identifier (AAID for Google and IDFA for Apple), application crashes, operating system version, and language used.

Details of the legal bases and the

We process the Data described above in accordance with the requirements of the GDPR for various purposes on the basis of:

Contractual performance when the processing enables D BY DELPHINE to provide the Services as described in the General Conditions of Use. This includes:
- Recording your orders;
- Sending order and payment confirmation messages;
- Sending the ordered products and invoices to the address indicated when ordering;
- Sending messages allowing you to access the tracking of your package;
- Payment for your purchases.
Our legitimate interests where the processing enables us to provide you with an efficient and dynamic Platform. This includes:
- The connection between Users of the Platform;
- Recording your order history, products viewed and added to your basket;
- The processing of complaints, requests to exercise your rights and more generally any communication with Maison Eloe;
- Verification of the compatibility of the content presentation methods with regard to the type of device used;
- Understanding the terms of use of the Platform by Users for the purposes of improving, developing and commercially promoting the Platform;
- Verification of the stability and security of the Platform;
- Identification of criminal activities, fraudulent behavior, misuse of the Platform;
- Sending surveys and requesting feedback in order to improve our Services.
Our legal obligations when processing Data aims to prevent and combat abusive, fraudulent, and illegal activities.
Your consent when the processing relates to audience measurement or the interfacing of the Platform with a third-party site.

b) Cookies

A "cookie" (or "tracker") is a connection witness which designates a text file that may be saved in a dedicated space on the hard drive of your terminal (computer, tablet, or smartphone), when consulting a service accessible online. A cookie allows its issuer to identify the terminal in which it is saved, during the period of validity or registration of the cookie. The cookie therefore does not allow the User to be identified as such; it is used to record your browsing information on the Platform.

When you connect to the Platform, information relating to your browsing may be recorded in "Cookie" files installed on your device, depending on the choices you have expressed regarding cookies and which can be modified at any time. These cookies allow personalized browsing and are also used for analytical purposes (audience measurement).

The existence of cookies and their purpose(s) will be indicated to you as soon as you connect to the Platform, by the presence of an information banner placed at the bottom or top of the home page.

The storage and reading of cookies on your device requires your prior consent, obtained by clicking on "I accept". The consent given for the use of cookies is valid for 13 months. After this period, we will ask you to renew your consent.

In the event of refusal of cookies, or deletion of those that are saved, the User is informed that he will no longer be able to benefit from a certain number of functionalities which are nevertheless necessary to navigate in certain areas of the Platform. Where applicable, D BY DELPHINE declines all responsibility for the consequences linked to the degraded functioning of its Services resulting from the impossibility for D BY DELPHINE to save or consult the cookies necessary for the proper functioning of the Platform and which you have refused or deleted.

Finally, it is important to distinguish between cookies issued on the Platform and those issued by third parties. As such, we inform you that cookies may be placed from time to time on certain pages of the Platform by third parties (advertisers or others). This is the case, for example, for cookies from the social network Facebook. We also inform you that D BY DELPHINE has no control over the use of cookies by third parties.

Conditions of Use of Personal Data

Any use of Personal Data for a purpose other than those set out above in our Privacy Rules will require the express prior consent of the User.

D BY DELPHINE undertakes to retain Users' Personal Data only for the period strictly necessary for the processing(s) declared according to the aforementioned purposes or for the exercise and establishment of its rights in court, and in any event within the limits imposed by law.

D BY DELPHINE undertakes to erase Personal Data from its databases at the end of these different periods.

However, D BY DELPHINE may retain certain information for a period after the closure of the User's personal account in order to meet legal, accounting and tax obligations and in particular, to prevent possible illicit behavior after the deletion of a User Account (reuse of an old account by a third party). In this case, the Personal Data will be deactivated and will no longer be accessible online.

Sharing information with third parties
a) Absence of communication of Personal Data to third parties

D BY DELPHINE undertakes not to disclose to third parties the information and Personal Data communicated by Users. This information and Personal Data are used exclusively by D BY DELPHINE's internal departments and will under no circumstances be transferred or sold to third parties without your express prior consent.

b) Communication of Personal Data for external processing purposes

Your information and Personal Data may, where applicable, be transmitted to third-party subcontractors involved in the provision of the Services (technical and hosting service providers, sending of notifications, publication and sharing of content, User monitoring and satisfaction surveys, management of security incidents or fraudulent activities, etc.).

D BY DELPHINE undertakes to only communicate Users' Personal Data to authorized and trusted service providers, who process them on our behalf, according to our instructions, in accordance with these Confidentiality Rules and in compliance with any other appropriate security and confidentiality measures.

c) Communication of Personal Data outside the European Union

The processing of Personal Data under the conditions described in the Confidentiality Rules sometimes involves transferring your Data to one or more other countries, inside or outside the European Economic Area, and in particular to the United States.

Where applicable, we use standard contractual clauses and/or any other mechanisms approved by the European Commission to maintain a level of protection of your Personal Data equivalent to that guaranteed by the GDPR.

(d) Communication for legal and statutory reasons

Information and Personal Data may also be disclosed to a third party if D BY DELPHINE is required to do so by law, a regulatory provision, or a court order, or if such disclosure is necessary for the purposes of an investigation, injunction or legal proceedings, on national territory or abroad.

Likewise, D BY DELPHINE may be required to share information and Personal Data with companies, consultants or third parties in order to:

Enforce the Privacy Policy and the General Conditions of Use of the Platform in force, including to note any breaches thereof;
To protect against any infringement of the rights, property or safety of its users, in accordance with and in compliance with the law.

Security of Personal Data

We implement technical and organizational measures, such as password encryption or restricting access to authorized personnel, to ensure that your Personal Data is processed securely in compliance with the Privacy Rules. However, the transmission of information via the Internet involves irreducible risks that do not guarantee perfect security of the information transmitted via the Platform. Consequently, any transmission of Personal Data is carried out at your own risk.

Respect for the rights of Platform Users

You have certain rights over your Personal Data, which are listed below:

Right of access : this allows you to access the Personal Data collected about you free of charge.
Right of rectification : This allows you to update or correct the accuracy of your Data. You can exercise this right directly from your account settings regarding your Profile Data.
Right to erasure : this can be exercised when the processing of Personal Data is no longer necessary with regard to the purposes for which it was collected or, where applicable, when you withdraw your consent to the processing.
Right to object to the collection and processing of all or part of your Personal Data: this right is not absolute and only applies to Personal Data collected for commercial prospecting purposes, including profiling when it is linked to commercial prospecting activities. When you choose to object to such processing, we ask you to indicate the reasons for your objection in order to allow us to balance our legitimate interests with your request.
Right to limit the processing of Personal Data. This right is not absolute, and can only apply when:
a request for rectification has been made under the right of rectification described in 8.2. You may then request that the processing of your Personal Data be stopped for the period necessary to verify the accuracy of the requested rectifications.
you wish to oppose the erasure of your Personal Data whose processing was unlawful;

D BY DELPHINE no longer needs the Personal Data in accordance with the processing purposes but you still need them for the establishment, exercise or defense of legal rights;

You wish to exercise your right to object described in 8.4. You can then request that the processing of your Personal Data be stopped for the period necessary to balance our legitimate interests with your request.

Before we can respond to a request to exercise one or more of your rights, we may ask you to confirm some information from your Account to verify your identity. In case of reasonable doubt, we may ask you for proof of identity.

Contact

You can exercise these rights at any time in two ways:

By post to the following address: [complete];
By email to: [complete]

D BY DELPHINE undertakes to respond to your requests regarding the Confidentiality Rules or the exercise of their rights, as quickly as possible.